Code Of Ethics

Code of Ethics for Out of the Cold Volunteers

  • Guests are to be treated with dignity and respect at all times.
  • Other volunteers are to be treated with respect.
  • No guest is to be given preferential treatment.
  • Personal boundaries must be respected.
  • Clothing must be appropriate, seasonal and modest. For example, no bare midriffs or undergarments exposed.
  • Do not share your last name, phone number or address with guests.
  • Interaction with guests should always happen within view of other volunteers.
  • Any concerns about the behaviour of other volunteers should be brought either to that volunteer personally or to the shift supervisor and/or site coordinator in private.
  • Information and opinions shared with you by a guest or volunteer should remain confidential unless it either poses a threat to someone or permission is given to share it.
  • Volunteers should arrive before their shift begins and remain for the entire shift unless other arrangements can be made.
  • If you cannot make a shift, the coordinator or designate should be notified as soon as possible. (See contact page for more info.)
  • Volunteers should not be under the influence of drugs or alcohol.
  • Decisions of other volunteers must be supported in front of the guests.
  • Where possible, decisions on evicting guests should be done in consultation with the person in charge.